Refund & Cancellation Policy
Refund & Cancellation Policy

Please review the following Refund & Cancellation Policy before making any purchases on our platform:

1. Refund Eligibility Window

Purchase TypeRefund WindowConditions
Gifts (Virtual)7 days
  • Unopened/unredeemed in inventory
Premium Subscriptions14 days
  • Zero usage of paid features
Wallet Top-upsNon-refundable
  • Except erroneous/repeat transactions
*Refunds processed in 3-5 business days via original payment method.

2. How to Request a Refund

  • Send to [email protected] with:
    • Subject: Include the transaction ID, purchase date, and a brief explanation of your request
    • Body:
      • Registered mobile/email
      • Screenshot of payment receipt
      • Proof of eligibility

3. Non-Refundable Cases

"No Refund Once Consumed" Policy Applies To:

  • Gifts delivered to recipient
  • Subscription benefits actively used
  • Promotional items

4. Subscription Controls

4.1 Cancellation:

You may cancel subscriptions or recurring plans at any time before the next billing cycle to avoid future charges.

4.2 Post-Cancellation Access:

  • Paid features remain active until current billing cycle ends.
  • Example: Cancelled on June 10? Use until June 30 expiry.

5. Payment Disputes

5.1 User Responsibility:

  • Ensure device/payment details are secure and accurate.
  • Report unauthorized transactions within 12 hours to block losses.

5.2 Platform Liability Limits:

  • Disputes with payment gateways governed by their policies.
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6. Critical Clauses

6.1 Force Majeure:

No refunds for disruptions caused by:

  • National internet shutdowns
  • Natural disasters
  • Government orders

6.2 "Goodwill Refunds":

We may issue one-time credits for:

  • First-time users with technical issues
  • Host no-shows (verified)
*Credits expire in 90 days and are non-cashable.*

7. Updates & Contact

7.1 Notification:

  • Material changes notified via:
    • Registered email (high-impact changes only)
Contact Us:
Address: 88, BOREWELL ROAD, OPP, POST OFFICE WHITE FIELD, Whitefield, Bangalore South, Bangalore- 560066, Karnataka